Customer Support Specialist

Alexander Zamedianskyi

I'm a motivated, flexible, and accountable professional with a talent for quick analysis. My background involves collaborating with global clients, and I excel at promptly navigating complex challenges through innovative and logical solutions. Whether as a valuable team player or leader, I'd be thrilled to contribute to your team's success.

Projects

  1. This Resume [ HTML, CSS3 ]

Work Experience

Customer Support Specialist KAURI ONE Inc.

November 2024 - Present | Ukraine

  • Provide exceptional customer support via various channels (email, chat, ticket);
  • Guide customers through account setup, transaction processes, and product features;
  • Assist customers with technical issues related to the products and services;
  • Liaise with the technical team to escalate and resolve complex issues;
  • Maintain an up-to-date understanding of the products, services, and industry trends;
  • Develop and update customer support documentation, FAQs, and guides;
  • Share insights and feedback from customers to improve products and services;
  • Ensure compliance with regulatory requirements and company policies;
  • Help customers understand and comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures;
  • Work collaboratively with other departments (e.g., Risk and Compliance, Backend, Operation team) to resolve issues;
  • Track and follow up on open cases to ensure satisfactory closure;
  • Gather customer feedback and report to the management team;
  • Participate in regular meetings to discuss customer feedback and improvement strategies;
  • Meet and exceed performance metrics related to response time, resolution time, customer satisfaction, and other key performance indicators (KPIs).

Senior Medical Billing Specialist Ultimate Billing, Harris Computer

July 2022 - November 2024 | Costa-Rica (Outsource)

  • Accurately entering and maintaining patient demographic information within the accounting system;
  • Assessing and verifying patients' insurance coverage details;
  • Gathering comprehensive financial data regarding patients, including accounts, assets, and cash flows;
  • Generating and issuing invoices to insurance companies;
  • Liaising with insurance company representatives through phone, chat, and email communications;
  • Utilizing insurance web portals for efficient operations;
  • Addressing and resolving system issues, rejections, and claim denials;
  • Entering and posting charges with precision;
  • Monitoring and ensuring the timely receipt of payment funds;
  • Training, organizing, and managing new employees.

Logistic Tracking Manager Carolina Logistic Inc.

January 2022 - April 2022 | USA (Outsource)

  • Managing cargo quotas, pricing, and transportation by state.
  • Monitoring payments and resolving any issues or delays.
  • Handling documentation and project coordination.
  • Utilizing SRM programs and various tables for task execution tracking.
  • Overseeing all operations in the delivery process.
  • Organizing and managing cargo transportation.
  • Demonstrating persistence in addressing complex, non-standard challenges and maintaining responsibility.
  • Verifying photos, videos, and text documents related to cargo, packaging, fasteners, seals, POD, BOL, etc.
  • Analyzing, preparing, and routing orders to ensure timely receipt and delivery of goods, while working with the existing client base.
  • Analyzing data to assess performance, identify logistical issues, and develop improvement plans.
  • Creating and updating transportation information in the system and ensuring proper follow-up to the final destination.
  • Verifying documents and submitting reports to the accounting department.

Education

Bachelor The Bohdan Khmelnitsky National University Of Cherkasy

September 2017 - June 2021 | Ukraine

Philologist (interpreter) from English language

Master Rauf Ablyazov East European University

September 2024 - Present | Ukraine

Documentary and Information Support of Administrative and Legal Activities